Their bus was broken down along the side of the highway and the time for their concert was ticking down. Fortunately, the bus driver called Todd's Towing Service and soon a mechanic was at work repairing the bus' air compressor.
"We were able to go out on the road and make the repairs to get them to their next concert," said Todd Curtis, who operates the company, owned by his father, Don Curtis.
The addition of roadside repairs available 24 hours a day is just one way Curtis is expanding the business, located at 192 S. Interstate Drive in Miner.
Beginning with one wrecker in 1999, Curtis has steadily added to their services. Today, they offer heavy-duty towing, vehicle recovery, lock-out service and around-the-clock repairs.
Curtis is one of the drivers of the tow trucks. Also manning one of the vehicles is Ricky Melton. Together they provide tow services for everything from autos to 18-wheeler trucks. Curtis said while primarily their service area is the tri-state area, they will take a customer wherever they want their vehicle towed, providing service as far away as the state of Mississippi.
He noted the towing operation has steadily grown. The business provides towing services for the Missouri Highway Patrol, cities of Sikeston and Miner and several roadside services.
But like the church choir whose bus was broken down on the side of the road, many of their customers are pleased by the roadside mechanic service available through Todd's Towing Service. Mechanics are Kenny Gilmore, Wendell Griswell and John Moore.
"Many companies would rather have a mechanic come do the work, typically it is faster and more economical," explained Curtis. But for those jobs which require more extensive repairs, the business has a three-bay garage where these can be completed. The prices for towing and repair work, he said, were very competitive.
Primarily their goal is to get their customers back on the road. "We want to take care of our customers," said Curtis. "We want to get them back traveling whether it is a weekday, on the weekend or at night when everyone else is closed." He pointed out the garage and business office, where employees Trina Straw and Jessica Campbell work, are located just off the interstate, making it convenient to customers. Also the lighted, secured lot behind the business provides security for vehicles which need to be stored.
Looking at the future, Curtis said he wants the business to continue its growth. Plans call for expansion of the shop to provide more room for the mechanics and more inside storage.
And while he takes pride in the business' growth, Curtis is even more pleased by their growing reputation for customer service. Pulling up a note from a pile of paperwork, he reads a recent thank-you note from a motorist they assisted after she locked her keys and her child inside her car. Their job, he said simply, is to be courteous, efficient so "when you travel you don't have to worry."
Todd's Towing Service is open from 8 a.m. to 5 p.m. Monday through Friday. The telephone for the 24-hour-emergency service is 573-472-2805.