SIKESTON - A Sikeston company will continue its expansion thanks to a state program.
Gov. Matt Blunt announced Tuesday the creation of 20 new jobs over a period of three years at Telecommunications Management, doing business as New Wave Communications in Sikeston. The creation of the jobs was assisted through Missouri's Quality Jobs Act, which provides tax incentives to new or expanding businesses.
Sikeston Director of Economic Development Ed Dust said he was pleased a local company was able to take advantage of the governor's Quality Jobs Act. "And I'm very pleased that New Wave has added 20 new jobs and is continuing to add to its work force," he said.
The jobs are the result of a customer care center, which opened in Sikeston last August, said Greg Lathum, vice president of customer care with New Wave Communications. The call center is located in the Montgomery Bank building along with New Wave Communication's corporate office.
The center handles in-bound and out-bound call traffic for the communications company which provides cable, digital, high speed Internet and telephone services in Missouri, Tennessee, Kentucky, Arkansas, North Carolina and South Carolina. Among area communities receiving service by New Wave are Bloomfield, Dexter, Bernie Essex, Malden and Campbell.
While the addition of 20 jobs was announced Tuesday, Lathum said the Call Center employs between 70 and 80 people. The jobs, both full-time and part-time, include customer service agents and "Tier 1" employees who focus on Internet and telephone service, he said.
Customer service employees begin employment at $8.25 per hour and earn a .25 cent raise after 90 days while the Tier 1 employees' starting salary is $10 an hour with the .25 cent raise coming after 90 days, Lathum stated. He also pointed out the company offers a variety of benefits including 401K and health and life insurance.
Hiring for the company is handled by its resource officer Kimberly Hooker. She can be contacted by phone 573-472-9500 or by e-mail at firstname.lastname@example.org.
Other company expansions announced by Blunt included: Analytical Bio-
Chemistry Laboratories Inc. in Columbia, which will create 10 new jobs over a period of five years, and Progress West HealthCare Center of O'Fallon, which will create 100 new jobs over a period of five years.