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Thursday, Apr. 24, 2014

Bootheel Counseling rates well in survey with clients

Sunday, April 16, 2006

SIKESTON - Bootheel Counseling Services receives high marks from their participation in the "Consumer Satisfaction Survey" sponsored by the Missouri Department of Mental Health.

Approximately 25 percent or 583 individuals receiving services completed the survey process. On a scale from 1-5 (1= not satisfied and 5 = very satisfied) Bootheel Counseling Services received an average mean score of 4.0 with all categories combined. The category of overall General Satisfaction received a 94.7 percent rating and a 4.5 on the scale from 1-5.

There are three primary uses of this data First, it provides an expression of the level of satisfaction of the people served along with information and outcomes for consumers. Also it is designed to support quality improvement process at the provider level.

The survey measures satisfaction in areas such as access to services; education and information; quality of appropriateness and treatment; outcomes; transition support; and general satisfaction.

"The results are the product of positive working relationships between providers at Bootheel Counseling Services and our clients," said Ron Steinmetz, executive director.

In addition to the statewide survey process, the agency also performs an internal customer satisfaction survey process. Annually in May, Mental Health month, surveys are distributed for consumers to complete and return to the agency. The information provides the agency's Continuous Quality Improvement Council ratings and comments to help the council to find ways of improving services offered and provided.

"We are gratified by these results and are systematically working to continually improve our service delivery system," said Cheryl Jones, CQIC coordinator.