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Shop offers same services, but in a bigger building

Sunday, September 28, 2008

(Photo)
Terry and Sadonna Lewis, owners of Mini Sensations Body Shop and Towing, inspect a vehicle after its repair. The inspections are one thing the couple does to help guarantee repairs are thorough. That, as well as other factors, led to the growth of the business over seven years and a recent expansion.
(Michelle Felter, Staff)
SIKESTON -- An eye for detail and the desire to be the best at what they do is what prompted Mini Sensations Body Shop and Towing to expand its building earlier this year.

And owners Terry and Sadonna Lewis plan to only increase their commitment to the work and community.

"We guarantee customer satisfaction," said Sadonna Lewis. "The top things we strive on are the quality of our work and customer satisfaction."

The business, which does paint, body and collision work on automobiles, opened in 2001. Earlier this year, it expanded to meet increasing needs for space, and the owners celebrated that with a groundbreaking in May.

"It includes brand-new, state-of-the-art equipment," said Sadonna Lewis. "We've got top-of-the-line equipment."

The size of the shop more than doubled after the expansion.

One feature in the shop is a paint booth.

"We can do some wild designs in there," said Sadonna Lewis. "We do custom graphics and anything from factory paint jobs to designs."

The shop also uses state of the art PPG paint, said Lewis. Not only that, the mixing is done in-house.

"If we have a color that's just a little bit off, we can automatically tint it here," said Sadonna Lewis. Without that, the shop would have to wait two days or more while paint was shipped to them. "This way, you get a guaranteed color match."

When the Lewises planned the expansion, they also took customer comfort into consideration. The business now includes a waiting room with a TV people can watched while they wait. In an adjacent room, there is a play area with toys to occupy children. Customers also have a different set of bathrooms than employees at the shop.

"I wanted it to be homey," said Sadonna Lewis. She said customers have commented on the area -- in fact, there is even a thank you card displayed on the TV in the waiting room, from a customer noting the comfort of the room.

"I was very impressed with that," said Sadonna Lewis. "That shows we that we really went above and beyond."

Other services offered by Mini Sensations include collision repair and 24-hour towing, roadside assistance and recovery. It does repairs for insurance as well as individuals.

In addition to Terry and Sadonna Lewis, Mini Sensations employs two in the body shop. They are James Gadberry and Robert "Little Robert" Cobb. All employees are certified in PPG paint.

Sadonna Lewis said a lot of time and care goes into the work. Although the company strives to be timely "it's not just about getting it in and out," she said. "If I'm not happy, I don't expect my customer to be, either. I guarantee that it doesn't leave if it's not right."

That's why each vehicle is thoroughly inspected by either her husband or herself after each step of the process.

That bar for quality comes not only from the couple's yearning to be the best, but also because they want to be an integral part of the Sikeston community for years to come.

"I'm not going anywhere," said Sadonna Lewis. "I'm here to help my community."

That includes not only offering services, but also for future expansions, which could also add jobs to the community, she said.

Mini Sensations Body Shop and Towing is located at 2001 East Malone in Sikeston. The phone number is 471-6612.