CAPE GIRARDEAU -- Approximately 13,000 Charter Communications customers in and between Cape Girardeau and Sikeston were affected by disrupted cable television and Internet services Saturday.
The outage happened just before 1 p.m. when most channels froze or went out completely while Internet services went out.
Neal Gilb, government relations manager for Charter, said the company experienced a signal loss at the interconnect between Fredericktown and Cape Girardeau.
"There is some fiberoptic damage," Gilb said. "We know approximately where it is. We have crews on site trying to figure out what the problem is."
As of 5:20 p.m. Saturday, company officials did not have an estimated time for repairs to be completed.
"We're working diligently to get that back up for our customers," Gilb said.